Return & Refund Policy

1. Eligibility 

We accept returns for eligible products within the timeframe stated below, provided items are unused, in original condition, and in original packaging.

2. Return Period 

You may request a return within 7 days of receiving your order, unless a different period is required by UAE consumer protection rules (e.g., defective goods).

3. Defective or Incorrect Items 

If an item is defective, damaged, or incorrect, we will repair, replace, or refund it in accordance with UAE law. Please notify us as soon as possible with supporting photos.

4. Non‑Returnable Items 

Certain items cannot be returned for hygiene or safety reasons, or as otherwise stated on the product page.

5. Refunds 

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Exchanges 

Exchanges are subject to product availability. If unavailable, a refund may be issued instead.

7. Return Process 

To request a return, please contact us using the details on our website. We will provide instructions and, where applicable, arrange collection.

8. Domestic Scope 

This policy applies only to orders delivered within the United Arab Emirates.